FAQ

  • Q1

    Will I be charged VAT or similar sales and taxes on EU cruises?

    Passengers are advised that during intra-EU cruises (cruises that begin and end in the EU and only call at EU ports), government regulations prohibit the sale of tax and duty-free items. This means that liqueur and tobacco will not be available to purchase (other than in quantities for onboard consumption) and VAT will be added to goods purchased in the shops and boutiques at the appropriate EU rate. Prices displayed in the retail outlets are exclusive of any VAT or similar tax.

    For example: If you are on a round-trip Maltese cruise that only visits Croatia, Greece and Italy or a roundtrip Italian cruise that only calls in France and Spain, duty/VAT free shopping will not be available. If your cruise includes a non-EU country (such as Turkey or Montenegro) then duty/VAT free shopping will be available.

  • Q2

    Can I cancel or change my booking?

    If you wish to reschedule your holiday, you can take advantage of our fee-free flexible transfer policy if you’ve booked on a Select Price holiday. This means you can:

    • Transfer your booking once
    • Transfer your booking to a P&O Cruises holiday of equal or higher value
    • Transfer your booking up to the date that the balance for your holiday is due (90 days prior to departure of your existing booking)

    Dependant on the fare chosen and the cancellation notice given, a cancellation fee will apply, and this will be discussed with you at the time of cancellation. For more information, please see the flexible cancellation policy.